To clear your cache and cookies, locate your preferred browser below and follow the steps provided.
Chrome (Mac)
1. Use the Chrome Menu icon to reveal the drop-down menu.
2. Select More Tools.
3. Select Clear Browsing Data.
4. Select both Cookies and other site data AND Cached images and files. All other options can remain unchecked.
5. Click Clear Data.
After clearing your cache and cookies, close your browser, and re-open it before attempting to complete the same action again.
Chrome (Windows)
1. Use the Chrome Menu icon to reveal the drop-down menu.
2. Select More Tools.
3. Select Clear Browsing Data.
4. Select both Cookies and other site data AND Cached images and files. All other options can remain unchecked.
5. Click Clear Data.
After clearing your cache and cookies, close your browser, and re-open it before attempting to complete the same action again.
Firefox (Mac)
1. Use the Firefox Menu icon to reveal the drop-down menu.
2. Select Preferences.
3. Select Privacy and Security.
4. Click Clear Data under the Cookies and Site Data section.
5. Select both Cookies and Site Data AND Cached Web Content, then click Clear.
After clearing your cache and cookies, close your browser, and re-open it before attempting to complete the same action again.
Firefox (Windows)
1. Use the Firefox Menu icon to reveal the drop-down menu.
2. Select Options.
3. Select Privacy and Security.
4. Click Clear Data under the Cookies and Site Data section.
5. Select both Cookies and Site Data AND Cached Web Content, then click Clear.
After clearing your cache and cookies, close your browser, and re-open it before attempting to complete the same action again.
Edge
1. Use the Menu icon to reveal the drop-down menu.
2. Select Settings.
3. Select Privacy and services in the left-hand menu.
4. Click the Choose what to clear button.
5. Select the Cookies and other site data AND Cached images and files option. All other options can remain unselected.
6. Click Clear now.
After clearing your cache and cookies, close your browser, and re-open it before attempting to complete the same action again.
Safari
1. Click on the Safari menu at the top, left corner of your screen.
2. Select Clear History.
3. Select to clear all history.
4. Click Clear History.
After clearing your cache and cookies, close your browser, and re-open it before attempting to complete the same action again.
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