This article will provide descriptions for the following roles:
- Engage Primary Contact
- Engage Site Administrator
- Engage Branch Administrator
Engage Primary Contact
What are the responsibilities of a Engage Primary Contact?
This role is responsible for the development and oversight of the Engage community and will serve as an All-Access Administrator. The primary contact will be the main point of contact during implementation, rollout, and continued development of the full community. The Primary Contact will also be informed about all product updates, additional features and integrations, and have direct connection to the Student Engagement consultant. For questions that arise regarding the contract, site configuration, or changes to the community, the primary contact will always serve as the primary point of contact.
On other campuses, who has been a Engage Primary Contact?
Primary Contacts have held titles such as Director of Student Engagement, Director Student Activities, Director of Campus Centers, etc.
What is the level of involvement and time commitment of a Engage Primary Contact in on-boarding and implementation?
|
Onboarding |
Technical Implementation |
Implementation Training |
Launch |
On-going Support |
|
High |
Medium |
High |
High |
|
What is the level of involvement and time commitment of a Engage Primary Contact after launch?
The Primary Contact will be a contact point on campus for users as well as a contact point for Campus Labs Consultants for regular check-ins around meeting assessment goals, product updates, and product communications.
Engage Site Administrator
What are the responsibilities of a Engage Administrator?
An Engage Site Administrator, otherwise known as the community administrator, is defined as any user who has access to the Admin view when opening the Engage Switchboard. Community administrative tools allow you to manage users, branches, and organizations in your community, export reports, and oversee your community’s involvement. Community admins are also able to see and manage sensitive information about each user in the community.
All-Access Community Administrators have access to every tool in the Admin view and are also able to manage every administrative branch and organization in the community. Limited Community Administrators have access to the Admin view in the Switchboard but may not see every tool. For example, a limited community admin may only be able to manage one specific dropdown menu, such as users or paths, in the community admin view.
On other Campuses, who has been a Engage Administrator?
Director of Residence Life, Room Reservation Coordinator, Director of Campus Activities, Finance Manager, etc.
What is the level of involvement and time commitment of a Engage Administrator in on-boarding and implementation?
|
On-Boarding |
Technical Implementation |
Implementation Training |
Launch |
On-going support |
|
Low |
Low |
Low |
High |
|
What is the level of involvement and time commitment of a Engage Administrator after on-boarding and implementation?
The Engage administrators would be granted access by the Engage Primary Contact as the development of the site continues across the institution. As new processes are developed, users can be given administrative rights to be able to support their respective process.
Engage Branch Administrator
What are the responsibilities of a Branch Administrator?
A branch administrator is a user responsible for overseeing the functioning of an Administrative Branch in an Engage community. Branches allow various departments, divisions, or areas of university life to operate independently within the system, running processes like the event submission processes and organization registration separately. Admin branches can also be overseen by different administrative users, allowing staff on campus to independently control various features within the site. In the diagram of the Engage structure below, you can see the different administrative branches highlighted, showing how different departments might oversee different types of organizations.
On other Campuses, who has been a Branch Administrator?
Director of Residence Life, Room Reservation Coordinator, Director of Campus Activities, Finance Manager, etc.
What is the level of involvement and time commitment of a Branch Administrator in on-boarding and implementation?
|
On-Boarding |
Technical Implementation |
Implementation Training |
Launch |
On-going Support |
|
Medium |
Low |
Medium |
High |
Medium |
What is the level of involvement and time commitment of a Branch Administrator after launch?
A branch administrator is any user who has been assigned to the Branch Administrator position within the administrative branch's Roster tool. By default, branch administrators can manage three distinct areas:
- All functions of the branch organization's public facing page, including news articles, forms, roster, documents, galleries, etc. for the branch's own organization page
- All functions of the organizations that are housed within that administrative branch; branch administrators can access the Action Center for any of the organizations within that branch and create, edit, or delete content on behalf of those organizations
- All Branch Tools for the department or area, including the event submission process, organization registration, and position templates
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