This article will introduce the Campus Support Team.
The Support team knows the technical details of our platforms inside and out. This knowledge combined with their access to additional troubleshooting tools gives them an average email ticket solution time of under 2 hours!
When you're in urgent need for a quick reminder about functionality or to troubleshoot a problem, you can contact our support team:
- Support Chat Hours: 9:00 a.m.-5:00 p.m. EDT M-F
- Support Phone Hours: 8:00 a.m.-8:00 p.m. EDT M-F
- Phone: 716-270-0000
- Web: campuslabs.com/support
To submit a ticket, simply select the corresponding platform from the "Help Centers" drop down on this page and choose "Contact Us" in the upper right corner. If you are a do-it-yourself fixer, you will also find a wealth of instructional resources on our Help Center.
For campuses that leverage Baseline, you also have an assigned Baseline Support Specialist who creates all of your non-self-service surveys for you.